Privacy Policy

Your personal data and assets are our highest priority. We remain fully committed to safeguarding them.

Swiftflow Tradevo collects and stores data necessary for your trading activities. The methods we use to collect and store this data are outlined in the Privacy Policy below.

Our policy is informed by the following principles:

• To ensure complete transparency about our processes for collecting and storing your personal data:

Our goal is to ensure you understand how we collect and process your data so you can make an informed decision. We maintain clear guidelines and processes for handling data on this website. Our policy details the specific methods we use, providing clear and concrete information about its use. You are in the driver's seat.

We will always provide timely information whenever we determine that you should be notified. Transparency is essential to us.

Our trained staff are always ready to assist with any questions about our processes, including our obligations under the laws of Malaysia. You can contact us at: info@swiftflow-tradevo.com

• We do not permit any use of personal data beyond what is outlined in our Privacy Policy.

We may process personal data for purposes such as ensuring the proper operation of Swiftflow Tradevo services and linking trader-members with third-party trading platforms. We may also do so to maintain and improve website features and services; protect our rights; and comply with regulatory or other legal requirements. Finally, we process data as needed to deliver administrative and other business functions related to the Services provided to you, the client.

To deliver services tailored to your preferences and needs, Swiftflow Tradevo processes personal data.

• To ensure you can use essential tools to protect your personal data and uphold your rights in this regard:

You can contact us at any time to access all of your personal data. We can also update or delete it as needed. In addition, we support requests to transfer that data to you or to an authorised third party. We provide these services and assistance so you can better exercise your rights to privacy and control over your information.

• Safeguard your personal data:

We employ top-tier, bank‑grade security measures. While a 100% guarantee is not possible, we remain committed to continually enhancing our systems to the highest standards and strengthening the safeguards and protocols we already have in place across our platform.

We have a detailed and comprehensive privacy policy and the highest-level security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of any and all data relating to natural persons.

Our policy applies to all natural persons who are identifiable or already identified. This specifically covers any natural person who can be identified, or has been identified, in connection with data entrusted to us or data we can access and/or combine.

As described in the Privacy Policy, data processing specifically refers to the storage, management, and organization of such personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we discover a user, or any information, relating to someone under 18, we will delete that information immediately.

2. What personal data do we retain?

When you register with us, we collect the personal data needed to enable your use of our services. We may also request additional personal data when necessary to verify account ownership. To maintain and enhance service quality, we collect and analyse data about how you use our platform and its services, as well as those of our third-party partners.

3. You are under no obligation to provide the company with your personal data.

Although you are not required to share your data with us, choosing not to do so may limit our ability to provide certain services. It may also restrict your use of our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that can personally identify you. However, we do record details such as specific account activity, user IP addresses, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser details, and the type of device used to access your account. We also record the language associated with your account.

For personal data collection, we collect and retain only the information you consent to share with us when you connect, through our services, to a third-party trading platform.

The personal data you have shared with third-party platforms may include the following: full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to collect it?

The collection, storage, and processing of your personal information by the company are solely for the purposes set out in this Policy. All such uses and processing are in accordance with applicable laws in Malaysia.

The company will only handle, process, or transmit your data in compliance with the applicable laws of Malaysia. The legal bases for doing so are as follows:

• You have agreed to allow the company to store and process your personal data. By submitting your data to the company, you also authorise us to transfer it to the relevant third-party trading platform. You have given your consent for the processing of your personal data for one or more purposes.
• To improve our services, establish or defend legal claims, and pursue other legitimate interests, the company may be required to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you would like more information about the data processing the company is required to perform, please contact us via email.

Below is a list of the specific purposes for which we may process your personal data, along with the corresponding legal basis.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analyses, and deliver related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share certain personal data you provide with third-party services. In such cases, the use of your data will be governed by that company's privacy policy. This may include various digital trading platforms.

To better serve our clients and enhance our overall services, the company may share personal information with its affiliates and partner companies.

Where required by law, or to safeguard the rights and assets of the company and our third-party partners, we may disclose data to relevant legal or regulatory authorities.

In the event of a significant business transaction, such as the sale of the company, seeking investment or a loan, relevant data may be shared in a lawful and appropriate manner. This also applies to any merger, restructuring, consolidation, or bankruptcy of the company, in accordance with applicable law.

7. Use of Cookies and Third-Party Services

To support site analytics and to collaborate with advertising partners, we may, where appropriate, use cookies and other similar technologies in accordance with applicable laws, regulations, and industry standards.

Cookies—small data files stored on your device when you visit a website—are used to collect information about browsing behaviour, preferences, and more. Their purpose is to personalise and enhance your experience. They allow us to remember your settings and preferences, and to tailor our service offerings accordingly. These cookies are also used for site analytics and to gather statistics for strategic planning.

In general, this site uses two types of cookies. Session cookies are stored in your browser only for the duration of your visit and are removed when you close the browser. Persistent cookies, by contrast, remain in your browser even after your session ends. These enable the site to recognise you when you return and help streamline your experience.

Types of cookies:

Cookies may be used as necessary, in accordance with their intended purpose:

Cookies are blocked or have been deleted

If you’d like to delete or block cookies, please do so via your browser settings. Follow the links below for step-by-step guidance for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies may prevent some operations and site features from working as expected.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary for the purposes described elsewhere in this policy. It may be kept longer to comply with applicable laws, regulations, and company policies.

Your personal data will be shared—at your request and discretion—with third-party trading platforms for a period of 12 months. Upon expiry of that 12-month period, and with your consent, the data will be shared for an additional 12 months.

Our operations involve the routine review of all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

When necessary to provide our services and/or for security reasons, personal data may be transferred to third countries (countries other than your own) and to international organizations under robust security protocols. We apply the highest standards of data security to safeguard your data and ensure you can exercise your legal rights and remedies in all cases.

In the EEA (European Economic Area), all residents are protected by data protection laws and safeguards.

• All data transfers are conducted under the EU’s legal jurisdiction and competence, in line with standard data protection rules as outlined in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public entities or authorities are carried out in compliance with Article 46(2). This constitutes a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses (SCCs), issued under Article 46(2)(c) of the GDPR, set the conditions for data transfers and are applied accordingly. You can review the Clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For details on the specific security measures the company uses to protect your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded using the highest-level technical and organisational measures, aligned with gold-standard practices. These measures are designed to prevent the unlawful or accidental destruction of data, as well as any loss or unauthorised alteration.

Although we exercise the highest level of care and follow gold-standard data protection practices as required by law, it is not possible to guarantee in all circumstances that your personal data will remain error-free. Accordingly, we cannot be held liable if personal data is disclosed, or for incidental, intangible, or consequential damage. This includes situations beyond our control, such as disclosure resulting from transmission errors, unauthorised third-party access, or any similar cause.

If we receive legally binding requests from regulators, courts, or other legal authorities, we may be required to disclose your personal data to them. Once disclosed pursuant to law, we cannot control how those bodies handle, store, or safeguard your data.

Anything sent over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to Third-Party Websites

On this website, you may encounter links to third-party applications and websites. Please note that these are not our affiliates and are not under the company’s control, nor does our privacy policy apply to them. They have their own policies and priorities for the collection and processing of personal data, and we are not responsible for such activities. Use at your own discretion.

Always read the privacy policy of any company or service when visiting their website before providing any personal data. Ensure that their collection, use, and processing policies align with your preferences and priorities. Any data you choose to share should be submitted directly to the service provider.

12. Policy Amendments

We reserve the right to update or amend our policy at any time. We will notify you of changes via our website and other appropriate channels. The updated privacy policy will be posted on the website, and the revised policy will take effect immediately upon publication, unless stated otherwise.

13. Your Personal Data Rights

You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct errors, and choose to delete it or restrict the scope and nature of any processing by us.

On this page, residents of the EEA can find information relevant to them:

Your personal data is protected by the rights described herein. By sending an email to the address below, you may exercise those rights immediately.

Accessing Your Rights

Should the personal data you have provided to us be accurate, you may access it at any time. All of your personal data that we process is accessible to us and therefore verifiable.

You may request access to your personal data for verification at any time, and it will be provided in electronic format. If you require additional copies of data currently being processed, beyond the initial copy provided, a reasonable fee may be charged.

The rights granted by law and this Privacy Policy must not infringe on others’ rights. The company may refuse or restrict access to personal data if such access would infringe on the rights and freedoms of others.

Right to Rectify Errors

Any errors in your personal data, whether due to omissions or inaccurate details, may be corrected by you or by the Company to ensure it can be processed correctly.

Erasure Rights

You have the right to request the deletion of your personal data under the following circumstances. 1) If your data has been processed without your consent or outside legal boundaries. 2) If you request its removal and the Company has no legal obligation to retain it. 3) If you withdraw consent or object to our processing, even if lawful and based on our or a third party’s legitimate interests. 4) If we are required by law to delete your data.

The right to deletion may be overridden and superseded by legal obligations imposed by the EU or any member state’s law. Likewise, this applies when data is required for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal data if you believe it is inaccurate.

If you request that the processing of your personal data be restricted, it will be deleted except in the following cases: (1) where laws of the European Union or any Member State prevent deletion; (2) with your consent, if needed to establish, exercise, or defend legal claims; or (3) to protect the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, where you have consented in any form to its collection and the processing is performed by automated systems.

You have the right to request the transfer of any or all of your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. This right cannot be exercised if doing so would infringe the rights or freedoms of another individual.

Right to object to data processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to processing and request that it be stopped. This does not apply where there is a compelling legal basis to continue processing, including for the establishment, exercise, or defence of legal claims. In such cases, we may continue processing your personal data.

You may request at any time that your personal data not be processed for the purposes of any direct marketing activities.

Right to Withdraw or Refuse Consent

You may withdraw your consent to our processing of your personal data at any time and, where feasible, with immediate effect. This will not affect any processing carried out before your consent was withdrawn.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been violated in relation to the processing of your personal data, the European Union’s Member States have designated regulatory and supervisory authorities to address such matters. You may file a complaint with these authorities at your discretion.

Section 13 outlines circumstances where your personal data rights may be limited under European Union or Member State laws.

Once we receive your request concerning your personal data and how it is processed, we will grant you access to the requested information, as outlined in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you of the extended deadline within one month of receiving your request.

We will provide the requested information electronically at no charge, except where this conflicts with applicable law or Section 13. We reserve the right to charge a reasonable fee or refuse a request if it is deemed frivolous, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is any reasonable doubt about the individual submitting a personal data request, for the purposes of protecting personal data and ensuring security.